We invite you to ride with us. In an effort to make everyone's trip safe and pleasant, please observe the following policies:
- Open food and drink are not permitted.
- Loud music, talking, and profanity are not permitted.
- No pets are allowed except for trained personal assistance animals.
- Do not leave your trash behind.
- Shoes and shirt must be worn.
- Smoking is prohibited.
- Weapons are prohibited.
- Do not distract bus operator.
- Do not place objects in aisle.
- For year-round comfort, keep windows closed.
All ECAT buses are equipped with a wheelchair lift. How to board in a wheelchair.
Lowering/Kneeling the Bus
All ECAT buses are equipped to lower and/or kneel. This feature can be used by individuals who have difficulty stepping from the curb to the bus step. When you need the bus lowered, please inform the bus operator.
Bike and Ride
All ECAT buses are equipped with bike racks. For your convenience, outside bike racks are also available at the ECAT passenger terminal.
Your Bus Operators
- have the responsibility and authority to enforce ECAT rules and policies.
- have defensive driving training.
- have passenger assistance and sensitivity training.
- have a CDL driver's license.
- are tested for drug and alcohol use.
- must pass a criminal background and motor vehicle record check.
- should be polite, courteous, neatly dressed in uniform, and wear an ECAT photo identification badge.
ECAT operates without regard to race, color, and national origin.
Any person who believes that he, or she, individually, or as a member of any specific class of persons, has been subjected to discrimination on the basis of race, color, creed, national origin, sex, age, handicap, or veterans status may file a written complaint with the FTA or the Secretary of Transportation. A complaint must be filed within 180 days after the date of the alleged discrimination, unless the time for filing is extended by the Secretary.
The following procedures have been established to handle complaints locally for resolution, and still provide ample time for forwarding the complaint to the FTA.
Any passenger who believes he or she has been subject to any discrimination listed above should report the alleged act immediately to an ECAT Supervisor, the Title VI Coordinator, or the General Manager. An investigation of all complaints will be undertaken. The General Manager will be make the final determination, provide a written response, and hopefully resolve the issue. The ECAT point of contact for complaints will be the Title VI Coordinator, ECAT 1515 West Fairfield Drive, Pensacola, FL 32501.
In the event that the Complainant is not satisfied, the Title VI Coordinator will provide assistance for the Complainant to file a written statement to the Mr. Frank M. Billue, Regional Civil Rights Officer, FTA Regional Office, 230 Peachtree Street, NW, Suite 800, Atlanta, Georgia 30303. The complaint must be signed by the complainant or his/her representative before action can be taken. The Civil Rights Officer will provide the complainant with written acknowledgement the FTA has received the complaint within ten (10) working days.
In cases where the complainant is unable or incapable of providing a written statement, but wishes FTA to investigate an alleged discrimination, a verbal complaint of discrimination may be made to the Regional Civil Rights Officer. The ECAT Title VI Coordinator will provide assistance with phone numbers, names, etc.